Terms & Privacy

Terms

The website, intimateaudio.co.uk, is operated by Intimate Audio, a trading name of Duncan Saul.

All contact, including enquiries and complaints, should be directed to the email address hello@intimateaudio.co.uk or submitted via the contact form on this website. In the event a mailing address is required, this will be provided on request.

Our website will guide the customer through the steps of placing an order for a product with us. Items will be placed into a shopping cart where they can be viewed, the quantity modified or removed. The customer can then proceed to checkout when they are happy with the items they are ordering. Please take the time to review your cart before proceeding to checkout. Customer details are requested including a billing address and shipping address and payment card details. The checkout pages will ask for confirmation that the submitted details are all correct before submitting the order and processing payment. On the successful placement and payment of an order, a confirmation email with receipt will be sent to the customer. When the order is dispatched for delivery, a further email will be sent.

We reserve the right not to accept an order in the event that a payment is not authorized or is rejected by the payment processing gateway, if we believe the order to be fraudulent, if the order contains products with shipping restrictions or if the order contains products which are out of stock or withdrawn.

Products are subject to availabilty. Images of products are solely for illustrative purposes and delivered products may vary from these images, particularly when personalized options are chosen during ordering. We cannot guarantee that images accurately represent the colour or dimensions of a product. All products and prices are subject to change without notice and only valid at the moment the website is accessed. The price you pay will be the price displayed to you at checkout, except in the case that a displayed price was clearly incorrect.

All prices shown are in GBP and assumed to be for the UK market only. All payment charges will be authorized in GBP. Prices do not include Value Added Tax (VAT) since Intimate Audio is not a VAT registered company. This is subject to change. International orders may be subject to additional costs for both shipping and taxes imposed by the relevant authorities.

Delivery and returns of products are detailed on our Shipping & Returns page.

We accept payment through VISA, MasterCard and American Express debit or credit cards, processed through our payment processing gateway. Your card is charged immediately on order.

Privacy

Intimate Audio complies with any relevant data protection legislation including the Data Protection Act 1998.

If you make an order with us, including a rejected order due to failed payment, we collect the following personal data from you: full name, email address, telephone number, billing address, shipping address, order details and payment details. We also collect information about your IP address, web browser, pages viewed, access times and referral links. This data is anonymised and not used to identify you.

Personal data will be used to fulfill your requests and provide any follow-up support for your order. It will be used to verify your identity, fulfill your orders and deliver products, communicate with you, administer the website, investigate complaints and meet legal, regulatory and compliance requirements. Your data may also occasionally be used to send marketing information unless you specifically request to opt out of receiving marketing communications from Intimate Audio.

Intimate Audio may employ third parties to aid in areas such as website administration, delivery of products and payment processing. Intimate Audio will always remain in control and responsible for your information. Payment details are processed through our payment processing gateway and is not stored or processed by our own servers in any way. Our payment processing gateway is fully PCI-DSS and PA-DSS compliant, and also complies with all relevant data protection legislation.

Intimate Audio implements reasonable measures in an effort to secure your personal data from accidental loss and unauthorized access. However due to the nature of the internet, it cannot be guaranteed that unauthorized parties will never defeat these measures.

In the event that Intimate Audio becomes a new legal entity or is integrated with another entity, your details will be transferred and disclosed to the new entity.

You are entitled to see all information that Intimate Audio is in posession of relating to you. If you would like to exercise this right, please email hello@intimateaudio.co.uk. We may require verification of your identity before releasing data.

Intimate Audio is not responsible for the privacy policies or practices of other websites linked to from this website which are not under our control.